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Phoenix Counseling Center

Phoenix, OR

SAMHSA Verified Outpatient Dual Dx Telehealth

Outpatient · Dual Dx · Telehealth center · in Phoenix, OR · Accepts Medicaid · Private · Serves adolescents, seniors, trauma survivors.

Free helpline · 24/7

Need help choosing the right program?

Call helpline: +1 (205) 973-2878

Direct line to Phoenix Counseling Center: (704) 476-4106

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About Phoenix Counseling Center

The Shelby Outpatient Office provides mental health and substance use treatment for adults and adolescents. Services include individual, group, and family counseling. The Substance Abuse Intensive Outpatient Program (SAIOP) supports ages 13 and up, while the more structured Comprehensive Outpatient Treatment (SACOT) is for adults 18 and older. Both programs help individuals develop healthy habits and support networks for recovery.
Treatment focuses on reducing substance use, improving daily life skills, and building better relationships. Support is also available for people with mental illness, developmental disabilities, or both. The center includes education, relapse prevention, and crisis planning to help each person stay on track with recovery. Services are designed to meet different needs in a respectful and inclusive way.
Each day includes counseling, skill-building, and support activities. SACOT meets 4 hours a day on weekdays, while SAIOP meets 3 hours a day several times a week. People take part in group discussions, one-on-one sessions, and other activities that follow a regular schedule. The goal is to create a safe and structured space for personal growth and long-term recovery.

Classified as outpatient mental health facility. private non-profit organization. Primary focus: substance use treatment, mental health treatment.

This listing is sourced from the SAMHSA Behavioral Health Treatment Services Locator. Data last synced: April 2026. Always verify current programs and insurance directly with the facility.

Quick Facts

Programs, populations, and payments verified via SAMHSA.

Level of care
Outpatient · Dual Dx · Telehealth
Service settings
Outpatient
Therapy approaches
Activity therapy, Cognitive behavioral therapy, Couples/family therapy, Dialectical behavior therapy, Group therapy, Integrated Mental and Substance Use Disorder treatment, Individual psychotherapy, Telemedicine/telehealth therapy
Age groups
Children/Adolescents, Young Adults, Adults, Seniors
Special populations
Criminal justice (other than DUI/DWI)/Forensic clients, Clients with co-occurring mental and substance use disorders, Clients who have experienced trauma, Persons with post-traumatic stress disorder (PTSD)
Recovery supports
Mentoring/peer support
Facility operation
Private non-profit organization

Insurance & Payment Accepted

Verify coverage
Medicaid
Medicare
Private insurance
TRICARE / VA
Self-pay / Cash
Sliding scale

Full list from SAMHSA: Medicaid; Private health insurance; Cash or self-payment; State welfare or child and family services funds

Contact & Location

Address

149 South Main Street, Phoenix, OR 97535

Get directions →

Facility direct line

(704) 476-4106

Photos

Phoenix Counseling Center — photo

Frequently Asked Questions

Does Phoenix Counseling Center accept Medicaid?
Yes. According to SAMHSA data, Phoenix Counseling Center accepts Medicaid. Coverage specifics (copays, prior authorization) depend on the specific OR Medicaid plan. Call (704) 476-4106 to verify your benefits.
What level of care does Phoenix Counseling Center offer?
This facility offers: Outpatient, Dual Dx, Telehealth. Service settings include: Outpatient. Primary focus: Substance use treatment, Mental health treatment, Treatment for co-occurring substance use plus either serious mental health illness in adults/serious emotional disturbance in children.
Does Phoenix Counseling Center have specialized programs?
Yes — this facility offers programs for: Criminal justice (other than DUI/DWI)/Forensic clients, Clients with co-occurring mental and substance use disorders, Clients who have experienced trauma, Persons with post-traumatic stress disorder (PTSD).
What therapy methods does Phoenix Counseling Center use?
Evidence-based approaches listed with SAMHSA: Activity therapy, Cognitive behavioral therapy, Couples/family therapy, Dialectical behavior therapy, Group therapy, Integrated Mental and Substance Use Disorder treatment, Individual psychotherapy, Telemedicine/telehealth therapy.
How do I start treatment at Phoenix Counseling Center?
Call the facility directly at (704) 476-4106 for an intake assessment. Our free 24/7 helpline (+1 (205) 973-2878) can also help you compare programs, verify insurance, and navigate options. No physician referral is required.
Is treatment confidential?
Yes. Federal law (42 CFR Part 2) provides strict confidentiality protections for substance use treatment records — stricter than HIPAA. Records cannot be disclosed without written consent, even to family, employers, or law enforcement.
What happens when you call? (general intake process)

Most treatment centers follow a 4-step intake: (1) confidential assessment — substance history, mental health, insurance, preferences (protected by 42 CFR Part 2); (2) insurance verification — facility contacts your plan to confirm coverage and out-of-pocket costs; (3) level-of-care recommendation — clinical staff match you to detox, residential, PHP, IOP, or outpatient based on severity; (4) admission typically within 24–48 hours. Timing varies by facility and bed availability.

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Sources & References

  • SAMHSA — Behavioral Health Treatment Services Locator. Source of facility programs, services, and accepted payments.
  • SAMHSA — NSDUH, 2023.
  • CMS — Mental Health Parity and Addiction Equity Act (MHPAEA).
  • 42 CFR Part 2 — Confidentiality of SUD Patient Records.

Facility data last synced: April 2026. Editorial policy.

24/7 Helpline +1 (205) 973-2878