New Way Counseling Center

Kalamazoo, MI

SAMHSA Verified Outpatient Dual Dx Telehealth

Outpatient · Dual Dx · Telehealth center · in Kalamazoo, MI · Serves veterans, trauma survivors.

Free helpline · 24/7

Need help choosing the right program?

Call helpline: +1 (205) 973-2878

Direct line to New Way Counseling Center: 269-552-9134

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About New Way Counseling Center

An outpatient center specializing in addiction treatment for adults, trauma counseling, 12-step facilitation, and co-occurring mental health disorders.

Private for-profit organization. Primary focus: substance use treatment, treatment for co-occurring substance use plus either serious mental health illness in adults/serious emotional disturbance in children.

This listing is sourced from the SAMHSA Behavioral Health Treatment Services Locator. Data last synced: April 2026. Always verify current programs and insurance directly with the facility.

Quick Facts

Programs, populations, and payments verified via SAMHSA.

Level of care: Outpatient · Dual Dx · Telehealth
Service settings: Outpatient, Regular outpatient treatment
Therapy approaches: Anger management, Brief intervention, Cognitive behavioral therapy, Motivational interviewing, Matrix Model, Relapse prevention, Substance use disorder counseling, Telemedicine/telehealth therapy
Special populations: Adolescents, Young adults, Adult women, Adult men, Seniors or older adults, Veterans, Active duty military, Criminal justice (other than DUI/DWI)/Forensic clients, Clients with co-occurring mental and substance use disorders, Clients who have experienced intimate partner violence, domestic violence
Recovery supports: Assistance with obtaining social services
Facility operation: Private for-profit organization

Insurance & Payment Accepted

Verify coverage

Medicaid

Medicare

Private insurance

TRICARE / VA

Self-pay / Cash

Sliding scale

Full list from SAMHSA: Cash or self-payment

Contact & Location

Address

1128 South Westnedge Avenue, Kalamazoo, MI 49008

Get directions →

Facility direct line

269-552-9134

Nearby context

All centers in Kalamazoo → All centers in MI →

Frequently Asked Questions

Does New Way Counseling Center accept Medicaid?

SAMHSA data does not list Medicaid among this facility's accepted payment types. Call 269-552-9134 directly to confirm — coverage may have changed since the last SAMHSA sync. You can also browse other MI centers that accept Medicaid.

What level of care does New Way Counseling Center offer?

This facility offers: Outpatient, Dual Dx, Telehealth. Service settings include: Outpatient, Regular outpatient treatment. Primary focus: Substance use treatment, Treatment for co-occurring substance use plus either serious mental health illness in adults/serious emotional disturbance in children.

Does New Way Counseling Center have specialized programs?

Yes — this facility offers programs for: Adolescents, Young adults, Adult women, Adult men, Seniors or older adults, Veterans, Active duty military, Criminal justice (other than DUI/DWI)/Forensic clients.

What therapy methods does New Way Counseling Center use?

Evidence-based approaches listed with SAMHSA: Anger management, Brief intervention, Cognitive behavioral therapy, Motivational interviewing, Matrix Model, Relapse prevention, Substance use disorder counseling, Telemedicine/telehealth therapy, Trauma-related counseling, 12-step facilitation.

How do I start treatment at New Way Counseling Center?

Call the facility directly at 269-552-9134 for an intake assessment. Our free 24/7 helpline (+1 (205) 973-2878) can also help you compare programs, verify insurance, and navigate options. No physician referral is required.

Is treatment confidential?

Yes. Federal law (42 CFR Part 2) provides strict confidentiality protections for substance use treatment records — stricter than HIPAA. Records cannot be disclosed without written consent, even to family, employers, or law enforcement.

What happens when you call? (general intake process)

Most treatment centers follow a 4-step intake: (1) confidential assessment — substance history, mental health, insurance, preferences (protected by 42 CFR Part 2); (2) insurance verification — facility contacts your plan to confirm coverage and out-of-pocket costs; (3) level-of-care recommendation — clinical staff match you to detox, residential, PHP, IOP, or outpatient based on severity; (4) admission typically within 24–48 hours. Timing varies by facility and bed availability.

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Sources & References

SAMHSA — Behavioral Health Treatment Services Locator. Source of facility programs, services, and accepted payments.
SAMHSA — NSDUH, 2023.
CMS — Mental Health Parity and Addiction Equity Act (MHPAEA).
42 CFR Part 2 — Confidentiality of SUD Patient Records.

Facility data last synced: April 2026. Editorial policy.

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