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New Directions Counseling Shelton

Billings, MT

SAMHSA Verified IOP Telehealth

IOP · Telehealth center · in Billings, MT · Accepts Medicaid · Private.

Free helpline · 24/7

Need help choosing the right program?

Call helpline: +1 (205) 973-2878

Direct line to New Directions Counseling...: (360) 427-5232

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About New Directions Counseling Shelton

New Directions Counseling empowers individuals facing mental health and substance use challenges. They offer individual counseling and therapy, peer and sober support, psychiatric evaluations, case management and intensive outpatient program (IOP) integrating an evidence-based approach and spiritual emphasis. The center accepts most insurance plans including state coverage.
Their approach focuses on therapy that empowers individuals to understand and manage emotions. They integrate personalized treatments encouraging individuals to build self-esteem, gain confidence and develop communication skills. They offer therapy sessions via telehealth (Zoom). In addition, the center creates a safe space for individuals to find strength and ability to overcome life challenges.

Private for-profit organization. Primary focus: substance use treatment.

This listing is sourced from the SAMHSA Behavioral Health Treatment Services Locator. Data last synced: April 2026. Always verify current programs and insurance directly with the facility.

Quick Facts

Programs, populations, and payments verified via SAMHSA.

Level of care
IOP · Telehealth
Service settings
Outpatient, Intensive outpatient treatment, Regular outpatient treatment
Therapy approaches
Brief intervention, Cognitive behavioral therapy, Matrix Model, Relapse prevention, Substance use disorder counseling, Telemedicine/telehealth therapy
Special populations
Adult women, Criminal justice (other than DUI/DWI)/Forensic clients
Recovery supports
Housing services
Facility operation
Private for-profit organization

Insurance & Payment Accepted

Verify coverage
Medicaid
Medicare
Private insurance
TRICARE / VA
Self-pay / Cash
Sliding scale

Full list from SAMHSA: Medicaid; Private health insurance; Cash or self-payment

Contact & Location

Address

1643 24th Street West, Billings, MT 59102

Get directions →

Facility direct line

(360) 427-5232

Photos

New Directions Counseling Shelton — photo New Directions Counseling Shelton — photo New Directions Counseling Shelton — photo

Frequently Asked Questions

Does New Directions Counseling Shelton accept Medicaid?
Yes. According to SAMHSA data, New Directions Counseling Shelton accepts Medicaid. Coverage specifics (copays, prior authorization) depend on the specific MT Medicaid plan. Call (360) 427-5232 to verify your benefits.
What level of care does New Directions Counseling Shelton offer?
This facility offers: IOP, Telehealth. Service settings include: Outpatient, Intensive outpatient treatment, Regular outpatient treatment. Primary focus: Substance use treatment.
Does New Directions Counseling Shelton have specialized programs?
Yes — this facility offers programs for: Adult women, Criminal justice (other than DUI/DWI)/Forensic clients.
What therapy methods does New Directions Counseling Shelton use?
Evidence-based approaches listed with SAMHSA: Brief intervention, Cognitive behavioral therapy, Matrix Model, Relapse prevention, Substance use disorder counseling, Telemedicine/telehealth therapy.
How do I start treatment at New Directions Counseling Shelton?
Call the facility directly at (360) 427-5232 for an intake assessment. Our free 24/7 helpline (+1 (205) 973-2878) can also help you compare programs, verify insurance, and navigate options. No physician referral is required.
Is treatment confidential?
Yes. Federal law (42 CFR Part 2) provides strict confidentiality protections for substance use treatment records — stricter than HIPAA. Records cannot be disclosed without written consent, even to family, employers, or law enforcement.
What happens when you call? (general intake process)

Most treatment centers follow a 4-step intake: (1) confidential assessment — substance history, mental health, insurance, preferences (protected by 42 CFR Part 2); (2) insurance verification — facility contacts your plan to confirm coverage and out-of-pocket costs; (3) level-of-care recommendation — clinical staff match you to detox, residential, PHP, IOP, or outpatient based on severity; (4) admission typically within 24–48 hours. Timing varies by facility and bed availability.

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Sources & References

  • SAMHSA — Behavioral Health Treatment Services Locator. Source of facility programs, services, and accepted payments.
  • SAMHSA — NSDUH, 2023.
  • CMS — Mental Health Parity and Addiction Equity Act (MHPAEA).
  • 42 CFR Part 2 — Confidentiality of SUD Patient Records.

Facility data last synced: April 2026. Editorial policy.

24/7 Helpline +1 (205) 973-2878