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Florence Crittenton Agency

Knoxville, TN

SAMHSA Verified Inpatient PHP MAT Telehealth

Inpatient · PHP · MAT · Telehealth center · in Knoxville, TN · Accepts Medicaid · Private · Serves adolescents, trauma survivors.

Free helpline · 24/7

Need help choosing the right program?

Call helpline: +1 (205) 973-2878

Direct line to Florence Crittenton Agency: 865-602-2021

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About Florence Crittenton Agency

Classified as residential treatment center (rtc) for children. private non-profit organization. Primary focus: substance use treatment, mental health treatment.

This listing is sourced from the SAMHSA Behavioral Health Treatment Services Locator. Data last synced: April 2026. Always verify current programs and insurance directly with the facility.

Quick Facts

Programs, populations, and payments verified via SAMHSA.

Level of care
Inpatient · PHP · MAT · Telehealth
Service settings
Outpatient, Partial hospitalization/day treatment, Residential/24-hour residential
Therapy approaches
Activity therapy, Cognitive behavioral therapy, Group therapy, Integrated Mental and Substance Use Disorder treatment, Individual psychotherapy, Telemedicine/telehealth therapy, Abnormal involuntary movement scale
Age groups
Children/Adolescents, Adults
Special populations
Clients with co-occurring mental and substance use disorders, Clients who have experienced trauma
Medications used
Antipsychotics used in treatment of SMI
Recovery supports
Mentoring/peer support
Facility operation
Private non-profit organization

Insurance & Payment Accepted

Verify coverage
Medicaid
Medicare
Private insurance
TRICARE / VA
Self-pay / Cash
Sliding scale

Full list from SAMHSA: Medicaid; Private health insurance; Cash or self-payment; State-financed health insurance plan other than Medicaid

Contact & Location

Address

1531 Dick Lonas Road, Knoxville, TN 37909

Facility direct line

865-602-2021

Frequently Asked Questions

Does Florence Crittenton Agency accept Medicaid?
Yes. According to SAMHSA data, Florence Crittenton Agency accepts Medicaid. Coverage specifics (copays, prior authorization) depend on the specific TN Medicaid plan. Call 865-602-2021 to verify your benefits.
What level of care does Florence Crittenton Agency offer?
This facility offers: Inpatient, PHP, MAT, Telehealth. Service settings include: Outpatient, Partial hospitalization/day treatment, Residential/24-hour residential. Primary focus: Substance use treatment, Mental health treatment.
Does Florence Crittenton Agency have specialized programs?
Yes — this facility offers programs for: Clients with co-occurring mental and substance use disorders, Clients who have experienced trauma.
What therapy methods does Florence Crittenton Agency use?
Evidence-based approaches listed with SAMHSA: Activity therapy, Cognitive behavioral therapy, Group therapy, Integrated Mental and Substance Use Disorder treatment, Individual psychotherapy, Telemedicine/telehealth therapy, Abnormal involuntary movement scale.
How do I start treatment at Florence Crittenton Agency?
Call the facility directly at 865-602-2021 for an intake assessment. Our free 24/7 helpline (+1 (205) 973-2878) can also help you compare programs, verify insurance, and navigate options. No physician referral is required.
Is treatment confidential?
Yes. Federal law (42 CFR Part 2) provides strict confidentiality protections for substance use treatment records — stricter than HIPAA. Records cannot be disclosed without written consent, even to family, employers, or law enforcement.
What happens when you call? (general intake process)

Most treatment centers follow a 4-step intake: (1) confidential assessment — substance history, mental health, insurance, preferences (protected by 42 CFR Part 2); (2) insurance verification — facility contacts your plan to confirm coverage and out-of-pocket costs; (3) level-of-care recommendation — clinical staff match you to detox, residential, PHP, IOP, or outpatient based on severity; (4) admission typically within 24–48 hours. Timing varies by facility and bed availability.

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Sources & References

  • SAMHSA — Behavioral Health Treatment Services Locator. Source of facility programs, services, and accepted payments.
  • SAMHSA — NSDUH, 2023.
  • CMS — Mental Health Parity and Addiction Equity Act (MHPAEA).
  • 42 CFR Part 2 — Confidentiality of SUD Patient Records.

Facility data last synced: April 2026. Editorial policy.

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