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First Step Services

Raleigh, NC

SAMHSA Verified IOP MAT Telehealth

IOP · MAT · Telehealth center · in Raleigh, NC · Accepts Medicaid · Private.

Free helpline · 24/7

Need help choosing the right program?

Call helpline: +1 (205) 973-2878

Direct line to First Step Services: 919-651-8349

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About First Step Services

Private for-profit organization. Primary focus: substance use treatment.

This listing is sourced from the SAMHSA Behavioral Health Treatment Services Locator. Data last synced: April 2026. Always verify current programs and insurance directly with the facility.

Quick Facts

Programs, populations, and payments verified via SAMHSA.

Level of care
IOP · MAT · Telehealth
Service settings
Outpatient, Intensive outpatient treatment, Regular outpatient treatment
Therapy approaches
Brief intervention, Cognitive behavioral therapy, Motivational interviewing, Relapse prevention, Substance use disorder counseling, Telemedicine/telehealth therapy, Trauma-related counseling
Age groups
Young Adults, Adults
Special populations
Criminal justice (other than DUI/DWI)/Forensic clients
Medications used
Acamprosate (Campral®), Disulfiram, Naltrexone (oral), Medication for mental disorders, Non-nicotine smoking/tobacco cessation
Facility operation
Private for-profit organization

Insurance & Payment Accepted

Verify coverage
Medicaid
Medicare
Private insurance
TRICARE / VA
Self-pay / Cash
Sliding scale

Full list from SAMHSA: Private health insurance; Cash or self-payment; State-financed health insurance plan other than Medicaid

Contact & Location

Address

211 East Six Forks Road, Raleigh, NC 27609

Get directions →

Facility direct line

919-651-8349

Frequently Asked Questions

Does First Step Services accept Medicaid?
Yes. According to SAMHSA data, First Step Services accepts Medicaid. Coverage specifics (copays, prior authorization) depend on the specific NC Medicaid plan. Call 919-651-8349 to verify your benefits.
What level of care does First Step Services offer?
This facility offers: IOP, MAT, Telehealth. Service settings include: Outpatient, Intensive outpatient treatment, Regular outpatient treatment. Primary focus: Substance use treatment.
Does First Step Services have specialized programs?
Yes — this facility offers programs for: Criminal justice (other than DUI/DWI)/Forensic clients.
What therapy methods does First Step Services use?
Evidence-based approaches listed with SAMHSA: Brief intervention, Cognitive behavioral therapy, Motivational interviewing, Relapse prevention, Substance use disorder counseling, Telemedicine/telehealth therapy, Trauma-related counseling.
How do I start treatment at First Step Services?
Call the facility directly at 919-651-8349 for an intake assessment. Our free 24/7 helpline (+1 (205) 973-2878) can also help you compare programs, verify insurance, and navigate options. No physician referral is required.
Is treatment confidential?
Yes. Federal law (42 CFR Part 2) provides strict confidentiality protections for substance use treatment records — stricter than HIPAA. Records cannot be disclosed without written consent, even to family, employers, or law enforcement.
What happens when you call? (general intake process)

Most treatment centers follow a 4-step intake: (1) confidential assessment — substance history, mental health, insurance, preferences (protected by 42 CFR Part 2); (2) insurance verification — facility contacts your plan to confirm coverage and out-of-pocket costs; (3) level-of-care recommendation — clinical staff match you to detox, residential, PHP, IOP, or outpatient based on severity; (4) admission typically within 24–48 hours. Timing varies by facility and bed availability.

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Sources & References

  • SAMHSA — Behavioral Health Treatment Services Locator. Source of facility programs, services, and accepted payments.
  • SAMHSA — NSDUH, 2023.
  • CMS — Mental Health Parity and Addiction Equity Act (MHPAEA).
  • 42 CFR Part 2 — Confidentiality of SUD Patient Records.

Facility data last synced: April 2026. Editorial policy.

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