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Crossroad Child and Family Services

Buffalo, NY

SAMHSA Verified Joint Commission Outpatient MAT Telehealth

Outpatient · MAT · Telehealth center · in Buffalo, NY · Accepts Medicaid · Medicare · Private · Serves adolescents, seniors.

Free helpline · 24/7

Need help choosing the right program?

Call helpline: +1 (205) 973-2878

Direct line to Crossroad Child and Family...: (800) 976-2306

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About Crossroad Child and Family Services

Crossroad Child and Family Services helps children and families facing tough mental health challenges. They treat conditions like trauma, depression, anxiety, ADHD, and more. The center serves individuals of all ages, including children, teens, adults, and families. Crossroad provides a range of care, from outpatient counseling to intensive residential treatment programs.
Crossroad uses trusted therapies to support healing and growth. Their staff trains in trauma-focused cognitive behavior therapy (TF-CBT) and follows the Children And Residential Experiences (CARE) model. This approach builds strong relationships, includes families, and focuses on child development. By using trauma-informed care, they help clients build confidence, manage emotions, and improve daily life.
Crossroad offers safe, structured living programs tailored to each youth’s needs. Secure Care supports those with serious safety concerns. Open Treatment provides stability with more freedom. Transitional Living helps older teens build life skills, continue education, and prepare for independence. Each program supports healing, growth, and a future filled with hope.

Classified as outpatient mental health facility. private non-profit organization. Primary focus: mental health treatment.

This listing is sourced from the SAMHSA Behavioral Health Treatment Services Locator. Data last synced: April 2026. Always verify current programs and insurance directly with the facility.

Quick Facts

Programs, populations, and payments verified via SAMHSA.

Level of care
Outpatient · MAT · Telehealth
Service settings
Outpatient
Therapy approaches
Cognitive behavioral therapy, Couples/family therapy, Dialectical behavior therapy, Eye Movement Desensitization and Reprocessing therapy, Group therapy, Individual psychotherapy, Telemedicine/telehealth therapy
Age groups
Children/Adolescents, Young Adults, Adults, Seniors
Special populations
Criminal justice (other than DUI/DWI)/Forensic clients
Medications used
Antipsychotics used in treatment of SMI
Facility operation
Private non-profit organization

Insurance & Payment Accepted

Verify coverage
Medicaid
Medicare
Private insurance
TRICARE / VA
Self-pay / Cash
Sliding scale

Full list from SAMHSA: Medicare; Medicaid; Private health insurance; Cash or self-payment; State-financed health insurance plan other than Medicaid

Contact & Location

Address

330 Delaware Avenue, Buffalo, NY 14202

Get directions →

Facility direct line

(800) 976-2306

Photos

Crossroad Child and Family Services — photo

Frequently Asked Questions

Does Crossroad Child and Family Services accept Medicaid?
Yes. According to SAMHSA data, Crossroad Child and Family Services accepts Medicaid. Coverage specifics (copays, prior authorization) depend on the specific NY Medicaid plan. Call (800) 976-2306 to verify your benefits.
What level of care does Crossroad Child and Family Services offer?
This facility offers: Outpatient, MAT, Telehealth. Service settings include: Outpatient. Primary focus: Mental health treatment.
Does Crossroad Child and Family Services have specialized programs?
Yes — this facility offers programs for: Criminal justice (other than DUI/DWI)/Forensic clients.
What therapy methods does Crossroad Child and Family Services use?
Evidence-based approaches listed with SAMHSA: Cognitive behavioral therapy, Couples/family therapy, Dialectical behavior therapy, Eye Movement Desensitization and Reprocessing therapy, Group therapy, Individual psychotherapy, Telemedicine/telehealth therapy.
How do I start treatment at Crossroad Child and Family Services?
Call the facility directly at (800) 976-2306 for an intake assessment. Our free 24/7 helpline (+1 (205) 973-2878) can also help you compare programs, verify insurance, and navigate options. No physician referral is required.
Is treatment confidential?
Yes. Federal law (42 CFR Part 2) provides strict confidentiality protections for substance use treatment records — stricter than HIPAA. Records cannot be disclosed without written consent, even to family, employers, or law enforcement.
What happens when you call? (general intake process)

Most treatment centers follow a 4-step intake: (1) confidential assessment — substance history, mental health, insurance, preferences (protected by 42 CFR Part 2); (2) insurance verification — facility contacts your plan to confirm coverage and out-of-pocket costs; (3) level-of-care recommendation — clinical staff match you to detox, residential, PHP, IOP, or outpatient based on severity; (4) admission typically within 24–48 hours. Timing varies by facility and bed availability.

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Sources & References

  • SAMHSA — Behavioral Health Treatment Services Locator. Source of facility programs, services, and accepted payments.
  • SAMHSA — NSDUH, 2023.
  • CMS — Mental Health Parity and Addiction Equity Act (MHPAEA).
  • 42 CFR Part 2 — Confidentiality of SUD Patient Records.

Facility data last synced: April 2026. Editorial policy.

24/7 Helpline +1 (205) 973-2878