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Atrium Health Mercy

Charlotte, NC

SAMHSA Verified Joint Commission Detox Inpatient MAT Telehealth

Detox · Inpatient · MAT · Telehealth center · in Charlotte, NC · Accepts Medicaid · Medicare · Private · TRICARE.

Free helpline · 24/7

Need help choosing the right program?

Call helpline: +1 (205) 973-2878

Direct line to Atrium Health Mercy: 704-304-5248

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About Atrium Health Mercy

A comprehensive outpatient center providing a wide range of services, including therapy, counseling, detoxification, and medication management.

Private non-profit organization. Primary focus: substance use treatment, detoxification.

This listing is sourced from the SAMHSA Behavioral Health Treatment Services Locator. Data last synced: April 2026. Always verify current programs and insurance directly with the facility.

Quick Facts

Programs, populations, and payments verified via SAMHSA.

Level of care
Detox · Inpatient · MAT · Telehealth
Service settings
Hospital inpatient/24-hour hospital inpatient, Hospital inpatient detoxification, Hospital inpatient treatment
Therapy approaches
Brief intervention, Cognitive behavioral therapy, Contingency management/motivational incentives, Motivational interviewing, Matrix Model, Relapse prevention, Substance use disorder counseling, Telemedicine/telehealth therapy
Age groups
Young Adults, Adults
Medications used
Acamprosate (Campral®), Disulfiram, Buprenorphine with naloxone, Buprenorphine (extended-release, injectable), Naltrexone (oral), Naltrexone (extended-release, injectable), Medications for HIV treatment, Medications for Hepatitis C treatment, Clonidine, Medication for mental disorders + 2 more
Recovery supports
Self-help groups, Housing services, Mentoring/peer support
Facility operation
Private non-profit organization

Insurance & Payment Accepted

Verify coverage
Medicaid
Medicare
Private insurance
TRICARE / VA
Self-pay / Cash
Sliding scale

Full list from SAMHSA: Medicare; Medicaid; Federal military insurance (e.g., TRICARE); Private health insurance; Cash or self-payment

Contact & Location

Address

2001 Vail Avenue, Charlotte, NC 28207

Get directions →

Facility direct line

704-304-5248

Photos

Atrium Health Mercy — photo

Frequently Asked Questions

Does Atrium Health Mercy accept Medicaid?
Yes. According to SAMHSA data, Atrium Health Mercy accepts Medicaid. Coverage specifics (copays, prior authorization) depend on the specific NC Medicaid plan. Call 704-304-5248 to verify your benefits.
What level of care does Atrium Health Mercy offer?
This facility offers: Detox, Inpatient, MAT, Telehealth. Service settings include: Hospital inpatient/24-hour hospital inpatient, Hospital inpatient detoxification, Hospital inpatient treatment. Primary focus: Substance use treatment, Detoxification.
Does Atrium Health Mercy have specialized programs?
SAMHSA data does not list specialized populations. The facility may still offer specialty tracks — confirm directly.
What therapy methods does Atrium Health Mercy use?
Evidence-based approaches listed with SAMHSA: Brief intervention, Cognitive behavioral therapy, Contingency management/motivational incentives, Motivational interviewing, Matrix Model, Relapse prevention, Substance use disorder counseling, Telemedicine/telehealth therapy, 12-step facilitation.
How do I start treatment at Atrium Health Mercy?
Call the facility directly at 704-304-5248 for an intake assessment. Our free 24/7 helpline (+1 (205) 973-2878) can also help you compare programs, verify insurance, and navigate options. No physician referral is required.
Is treatment confidential?
Yes. Federal law (42 CFR Part 2) provides strict confidentiality protections for substance use treatment records — stricter than HIPAA. Records cannot be disclosed without written consent, even to family, employers, or law enforcement.
What happens when you call? (general intake process)

Most treatment centers follow a 4-step intake: (1) confidential assessment — substance history, mental health, insurance, preferences (protected by 42 CFR Part 2); (2) insurance verification — facility contacts your plan to confirm coverage and out-of-pocket costs; (3) level-of-care recommendation — clinical staff match you to detox, residential, PHP, IOP, or outpatient based on severity; (4) admission typically within 24–48 hours. Timing varies by facility and bed availability.

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Sources & References

  • SAMHSA — Behavioral Health Treatment Services Locator. Source of facility programs, services, and accepted payments.
  • SAMHSA — NSDUH, 2023.
  • CMS — Mental Health Parity and Addiction Equity Act (MHPAEA).
  • 42 CFR Part 2 — Confidentiality of SUD Patient Records.

Facility data last synced: April 2026. Editorial policy.

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