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Action for a Better Community New Directions

Rochester, NY

SAMHSA Verified Outpatient MAT Dual Dx Telehealth

Outpatient · MAT · Dual Dx · Telehealth center · in Rochester, NY · Accepts Medicaid · Medicare · Private · Serves seniors, trauma survivors.

Free helpline · 24/7

Need help choosing the right program?

Call helpline: +1 (205) 973-2878

Direct line to Action for a Better Commun...: (585) 325-6434

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About Action for a Better Community New Directions

ABC New Directions is an outpatient clinic that helps people who are struggling with alcohol and drug use. They treat individuals of all ages and offer care like evaluations, individual and group counseling, and Medication Assisted Treatment (MAT). The program is known for supporting both clients and their families through every step of recovery.
Their approach is rooted in trauma-informed care and the belief that addiction affects the whole family. They use therapies like relapse prevention, family counseling, and recovery management to help clients stay on track. These services give people the tools they need to heal, stay substance-free, and build healthier lives.
The program also offers flexible evening and weekend hours, DWI evaluations, gender-specific groups, and work readiness help. New Directions partners with local resources to boost clients’ access to care and long-term support. This focus on real-life tools and community connection helps people regain control and move forward.

Private non-profit organization. Primary focus: substance use treatment, mental health treatment.

This listing is sourced from the SAMHSA Behavioral Health Treatment Services Locator. Data last synced: April 2026. Always verify current programs and insurance directly with the facility.

Quick Facts

Programs, populations, and payments verified via SAMHSA.

Level of care
Outpatient · MAT · Dual Dx · Telehealth
Service settings
Outpatient
Therapy approaches
Activity therapy, Cognitive behavioral therapy, Couples/family therapy, Dialectical behavior therapy, Group therapy, Integrated Mental and Substance Use Disorder treatment, Individual psychotherapy, Telemedicine/telehealth therapy
Age groups
Young Adults, Seniors
Special populations
Seniors or older adults, Criminal justice (other than DUI/DWI)/Forensic clients, Clients with co-occurring mental and substance use disorders, Clients with HIV or AIDS, Clients who have experienced trauma, Persons with post-traumatic stress disorder (PTSD)
Medications used
Nicotine replacement, Non-nicotine smoking/tobacco cessation
Recovery supports
Mentoring/peer support
Emergency services
Psychiatric emergency onsite services, Psychiatric emergency mobile/off-site services
Facility operation
Private non-profit organization

Insurance & Payment Accepted

Verify coverage
Medicaid
Medicare
Private insurance
TRICARE / VA
Self-pay / Cash
Sliding scale

Full list from SAMHSA: Medicare; Medicaid; Private health insurance; Cash or self-payment; State-financed health insurance plan other than Medicaid; State welfare or child and family services funds

Contact & Location

Address

33 Chestnut Street, Rochester, NY 14604

Get directions →

Facility direct line

(585) 325-6434

Photos

Action for a Better Community New Directions — photo

Frequently Asked Questions

Does Action for a Better Community New Directions accept Medicaid?
Yes. According to SAMHSA data, Action for a Better Community New Directions accepts Medicaid. Coverage specifics (copays, prior authorization) depend on the specific NY Medicaid plan. Call (585) 325-6434 to verify your benefits.
What level of care does Action for a Better Community New Directions offer?
This facility offers: Outpatient, MAT, Dual Dx, Telehealth. Service settings include: Outpatient. Primary focus: Substance use treatment, Mental health treatment, Treatment for co-occurring substance use plus either serious mental health illness in adults/serious emotional disturbance in children.
Does Action for a Better Community New Directions have specialized programs?
Yes — this facility offers programs for: Seniors or older adults, Criminal justice (other than DUI/DWI)/Forensic clients, Clients with co-occurring mental and substance use disorders, Clients with HIV or AIDS, Clients who have experienced trauma, Persons with post-traumatic stress disorder (PTSD).
What therapy methods does Action for a Better Community New Directions use?
Evidence-based approaches listed with SAMHSA: Activity therapy, Cognitive behavioral therapy, Couples/family therapy, Dialectical behavior therapy, Group therapy, Integrated Mental and Substance Use Disorder treatment, Individual psychotherapy, Telemedicine/telehealth therapy, Abnormal involuntary movement scale.
How do I start treatment at Action for a Better Community New Directions?
Call the facility directly at (585) 325-6434 for an intake assessment. Our free 24/7 helpline (+1 (205) 973-2878) can also help you compare programs, verify insurance, and navigate options. No physician referral is required.
Is treatment confidential?
Yes. Federal law (42 CFR Part 2) provides strict confidentiality protections for substance use treatment records — stricter than HIPAA. Records cannot be disclosed without written consent, even to family, employers, or law enforcement.
What happens when you call? (general intake process)

Most treatment centers follow a 4-step intake: (1) confidential assessment — substance history, mental health, insurance, preferences (protected by 42 CFR Part 2); (2) insurance verification — facility contacts your plan to confirm coverage and out-of-pocket costs; (3) level-of-care recommendation — clinical staff match you to detox, residential, PHP, IOP, or outpatient based on severity; (4) admission typically within 24–48 hours. Timing varies by facility and bed availability.

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Sources & References

  • SAMHSA — Behavioral Health Treatment Services Locator. Source of facility programs, services, and accepted payments.
  • SAMHSA — NSDUH, 2023.
  • CMS — Mental Health Parity and Addiction Equity Act (MHPAEA).
  • 42 CFR Part 2 — Confidentiality of SUD Patient Records.

Facility data last synced: April 2026. Editorial policy.

24/7 Helpline +1 (205) 973-2878